At SM INFRA, we are committed to providing our clients with transparent and fair business practices. Our refund policy is designed to address any concerns related to payments made for our construction services. Please read our policy carefully to understand your rights regarding refunds.
1. Contract Cancellation and Refunds
- If a client wishes to cancel the contract before the commencement of construction work, a full refund of the initial deposit will be provided, less any administrative or processing fees incurred.
- If cancellation occurs after the commencement of work, the refund amount will be calculated based on the work completed, materials purchased, and services rendered up to the cancellation date. An itemized invoice will be provided to outline these costs.
2. Refund Eligibility
- Refunds are only eligible for projects where the client has made a written request for cancellation. Verbal requests will not be considered.
- Refunds will be processed if there is a breach of contract or non-compliance with agreed-upon terms from SM INFRA’s side.
3. Non-Refundable Situations
- Payments made for completed stages of construction or services that have already been rendered are non-refundable.
- Any changes or cancellations made after the project is completed are not eligible for a refund.
4. Refund Process
- Once a refund request is submitted, our team will review the request and respond within 10 business days.
- Approved refunds will be processed within 15 business days from the date of approval. The refund will be issued via the original payment method unless otherwise agreed upon.
5. Dispute Resolution
- If a client is dissatisfied with any aspect of our service or the refund process, we encourage them to contact us directly to resolve the matter amicably. If an agreement cannot be reached, both parties agree to seek resolution through mediation or arbitration.
Contact Us
For any questions or concerns regarding our refund policy, please contact our customer service team at +91 96989 80545. We are here to assist you with any queries you may have.
Feel free to customize this policy to align with your specific terms and conditions.